Field Access Manager, West - Seattle

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ—the skin—meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

About the role

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross-functional teams as well as external partners, and directly reports to the Field Access Director team.

Responsibilities

• Key member in optimizing the experience for both the patient and the account
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
• Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges
• Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
• Adhere to complex compliance business rules to ensure patient confidentiality and access to care
• Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
• Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
• Act as a subject matter expert to assist customers in reducing non-clinical barriers to patient access to therapy
• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Requirements

• Bachelor’s degree in relevant field required
• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred
• 2+ years in a reimbursement or access role supporting prescription-based products
• Proven experience successfully launching new-to-market specialty products and resolving difficult access challenges
• Understands utilization management tools, prior authorizations and appeals
• Account management experience preferred
• Cross-functional experience required, proven track record of collaboration and coordination
• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
• Comprehensive analytical/strategic thinking skills
• Ability and confidence to work effectively and with a sense of urgency
• Adaptability, resilience and tenacity and ability to quickly pivot
• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Benefits

• Competitive wage with shift differential
• Annual bonus opportunities
• Career advancement and cross-training
• Comprehensive benefits program including health insurance
• 401(k) plan with employer match
• Generous paid time off policy
• Hybrid work schedules

Pay

A reasonable estimate of the hiring range for this role is $155,000 USD to $185,000 USD. In addition to base salary, we provide an opportunity to participate in a competitive commission plan.