FiberTite CARE Specialist

What We Offer

• Company performance bonus in addition to base salary
• Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Position Summary

The FiberTite CARE Specialist will ensure that FiberTite customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. The CARE Specialist will respond to customer's inquiries or complaints regarding Seaman Corporation’s products or services. They will determine the best method to resolve complex customer service problems to ensure customer satisfaction and adherence to organizational policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers phone and electronic inquiries from Customers and Sales Reps/Regional Sales Managers
• Verifies & processes purchase orders from customers
• Clarify order details
• Set up new customers & process incoming orders
• Check stock levels
• Cook with internal and external Seaman Corp team to provide superior service to customer base
• Supports the FiberTite outside sales team and collaborates frequently with them.
• Makes periodic calls to existing customers to determine satisfaction with the organization, products, or services.
• Communicates any changes in delivery dates or other changes to the customer and the Sales Rep.
• Work with Credit Manager to address credit hold issues
• Processes Debit/Credit memos, quality or complaint issues, color matching requests

Required Qualifications

• Strong written and verbal communication skills
• Basic math proficiency

Preferred Qualifications

• Prior customer service experience
• ERP system experience preferred