Fiber Technician - Lexington, KY

About the role

Join the future of connectivity as a Fiber Technician in Lexington, KY. You’ll perform installations, disconnects, and service changes for residential and business customers, troubleshoot high-speed internet and phone services from the fiber terminal or ONT to consumer devices, and educate customers on Metronet products.

Responsibilities

• Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on Metronet products and services.
• Earn commissions by explaining Metronet services and products to customers.
• Maintain professionalism with customers and colleagues.
• Work toward meeting key performance metrics.
• Perform other job-related duties as requested.
• Perform on-call rotation duties after regular business hours.
• Work overtime as needed, including holidays and weekends.
• Travel for training or as required.

Requirements

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work kneeling or standing for long periods.
• Ability to work in attics, crawl spaces, and adverse weather conditions.
• Ability to climb ladders up to 25 feet with proper safety equipment.
• Able to lift and carry loads up to 75 lbs, including ladders.
• Ability to work with basic hand tools and specialized equipment.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver’s license and satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Benefits

• 80% of medical premiums paid by the company.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar-for-dollar up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement and professional development.
• Associate perks and discounts.
• Discounted Metronet service in serviceable areas.
• Company-paid logo attire/uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.