Fiber Technician I - Colorado Springs, Pikeview CO

About the role

This entry-level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. Responsibilities include communicating clearly with customers, assessing and explaining installation or repair processes, enabling networks on approved modems/routers, connecting cables, attaching hardware, and troubleshooting fiber drops. No experience is required, but willingness to work outdoors and some customer service or related experience are preferred.

Work Location

Work Location: 7925 Industry Road Colorado Springs 80939

Responsibilities

• Perform all in-home installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, copper, and fiber inside wiring.
• Interact with customers professionally and courteously (on-site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Conduct Line Station Transfer (LST) tasks such as F2 port changes and splitter port modifications.
• Install, repair, reconnect, rearrange and hang aerial drops as needed for service delivery and service repair.
• Place, flag, and bury or dig in buried drops for permanent installations.
• Repair buried drops by placing new drops or repairing existing ones.
• Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder.
• Install mechanical connectors using the appropriate installation kit and connectors.
• Perform fiber fusion splicing, whether existing or new.
• Place and repair aerial fiber enclosures as part of the service process.
• Place and repair buried fiber enclosures as needed.
• Replace connectorized terminals to install, maintain or restore service.
• Attach or re-attach cables to poles safely and securely.
• Place, replace, and rearrange splitters to ensure proper network functionality.
• Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication.
• Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
• Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repair) and repair tickets from supervisor or other designated employees and performs specified work.

Requirements

• Possess a valid state driver’s license and maintain a satisfactory driving record.
• Ability to climb and work at elevations exceeding 18 feet, such as on ladders or poles.
• Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment.
• Capability to work in confined spaces such as attics and crawl spaces.
• Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds.
• Able to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather.
• 0 to 2 years of relevant experience.

Education

High school diploma required.

Additional Requirements

• Background screening (e.g. criminal history, motor vehicle record, and/or drug screening) consistent with role requirements and applicable law

Schedule and Assignment

Full-time; 5-day workweek within a 7-day operation (Sunday–Saturday).

Typical 8-hour shifts generally fall between 7:00 a.m. and 8:00 p.m.; actual start/end times vary by assignment.

Mandatory overtime may be required and may include holidays.

May occasionally be assigned to work out of town for varying lengths of time.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges: $30.30 - $36 Hourly

What We Offer

• A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Next Steps

• Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
• Forged Fiber participates in E-Very and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
• The role is pre-designated as safety-sensitive under applicable state laws due to routine work at heights, near utilities, and around live traffic, where impairment poses a significant safety risk.
• We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
• Forged Fiber is an equal employment opportunity (EEO) employer and does not initiate a background check until after an offer is made.