Fiber Technician - Franklin, IN

About the Role

Join Metronet as a Fiber Technician in Franklin, IN, and be part of the future of connectivity. This role involves performing installations, disconnects, and service changes for residential and business customers, ensuring high-speed internet and phone services are delivered seamlessly.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE)
• Provide in-depth customer education on all Metronet products and services
• Earn commissions by explaining Metronet services and products to customers
• Maintain professionalism with customers and fellow associates
• Work towards meeting key performance metrics
• Perform other job-related duties as requested

Requirements

• High School Diploma or GED
• Experience with a telecom / fiber company preferred but not required
• Physical ability to work from a kneeling or standing position for long periods
• Ability to work in various conditions, including attics, crawl spaces, and adverse weather
• Ability to climb ladders up to 25 feet with proper safety equipment
• Able to lift and carry loads of up to 75 lbs, including a ladder
• Willingness to work with basic hand tools and specialized equipment after training
• Valid driver's license and satisfactory driving record
• Willingness to work as a team and independently
• Legal authorization to work in the U.S.

Additional Job Requirements

• Perform on-call rotation duties after regular business hours
• Available to work overtime, including holidays and weekends
• Available to travel for training or as needed

Benefits

• 80% of Medical premiums paid by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted Metronet service in our serviceable area

Job Specific Perks

• Company-paid logo attire/uniform
• Tools, equipment, and training provided
• Company vehicle and fuel card
• Cell phone allowance

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise voice and internet services, we’re focused on expanding our networks and enriching the lives of those we serve. Join us and discover a rewarding career where your success builds stronger communities and your future is limitless.