Fiber Technician

About the role

Installs, troubleshoots, services, and repairs telecommunications equipment and fiber optic cable.

Responsibilities

• Tests circuits and components of malfunctioning telecommunications equipment to isolate the source of malfunctions, using various hand tools.
• Tests and repairs newly installed or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
• Drives crew trucks to and from work areas.
• Inspects equipment on a regular basis to ensure proper functioning.
• Repairs or replaces faulty equipment.
• Removes and remakes connections to change circuit layouts, following work orders or diagrams.
• Demonstrates equipment to customers, explains its use, and responds to inquiries or complaints.
• Analyzes test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
• Adjusts or modifies equipment to enhance performance or respond to customer requests.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 2+ years of field experience as a telecommunications technician required.
• Working knowledge of telecommunications infrastructure required.
• Familiarity with fiber optic cable preferred.
• Must have a valid driver’s license and a clean driving record.
• Travel up to 20% may be required, depending on business needs.
• Ability to work long hours involving overtime and weekends as necessary.
• Ability to respond to the needs of a 24/7/365 operation, including emergency schedules during natural disasters and network outages.

Skills

• Excellent verbal and written communication skills.
• Service orientation and active listening.
• Time management and attention to detail.
• Ability to make sound decisions based on provided information.
• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner.
• Ability to handle a large volume of work and perform tasks in a fast-paced environment.
• Ability to identify and troubleshoot fiber issues.
• Complex problem solving.
• Ability to read effectively from a computer screen, sampling device, or paper copy.
• Ability to drive and back up a truck and trailer proficiently.
• Must be able to stand for long periods on varied surfaces.
• Ability to work outdoors in all types of weather.
• Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• Able to use a shovel and post hole digger.
• Ability to work at heights up to 50'.
• Must be able to climb poles.
• Lifting up to 50 pounds several times a day.
• Overhead lifting of over 20 pounds.
• Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).

Physical Requirements

This is a physically demanding, Medium-Heavy position requiring:

• Prolonged standing and walking.
• Frequent bending, kneeling, squatting, twisting, reaching, climbing, lifting, carrying, pushing, and pulling.
• Ability to work at elevated heights and on uneven terrain.
• Ability to safely operate tools, equipment, ladders, and vehicles.
• Working outdoors in varying and sometimes extreme weather conditions.
• Potential work in remote locations.

All candidates who receive a conditional offer of employment will be required to successfully complete a post-offer, pre-placement functional capacity evaluation to verify their ability to safely perform the essential physical functions of the job.