Fiber Technician

Responsibilities

• Install and repair fiber optic cables for internet, voice, and video services
• Troubleshoot, inspect, and replace damaged or degraded fiber components
• Maintain accurate records of installations, repairs, and customer interactions
• Coordinate with dispatch and field leadership to manage work orders
• Adhere to safety policies and use hand and power tools appropriately
• Work in confined spaces such as attics and crawl spaces
• Follow proper ladder and climbing procedures when accessing rooftops or poles

Requirements

• High school diploma or GED required
• Prior experience in fiber installation or low-voltage cabling preferred but not required
• Strong oral communication and customer service skills
• Ability to follow written and verbal instructions and work as part of a team
• Exposure to internal and external customers
• Frequent travel between job locations; exposed to outdoor weather conditions

Key Measures / Key Performance Indicators

• First-time installation and repair completion rate
• Signal test and quality compliance results
• Customer satisfaction scores and feedback
• On-time arrival and job completion metrics
• Documentation accuracy and completion