Fiber Service Technician

Key Responsibilities

• Ensure the customer experience meets or exceeds Company standards throughout the customer lifecycle.
• Install/repair fiber fed internet and voice services from central office/head-end to customer premises for consumer and business.
• Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises.
• Test functionality and isolate problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network.
• Splice and test various sizes of fiber optic cables in aerial, underground, and building environments, ensuring network connectivity.
• Repair and/or replace various OSP elements in aerial, underground or building applications.
• Explain products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings.
• Use customer contact opportunities to up-sell products and services tailored to the customers’ needs.
• Use various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment.
• Interface with customers and call center technicians to resolve customer installation and repair issues.
• Assist Fiber Technician –1 with complex installation and repair issues.
• Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers.
• Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers.
• Interpret complex drawings, blueprints, construction prints as required.
• May be required to cross-train others.

Required Skills And Experience

• Valid driver's license/satisfactory driving record.
• Must be able to pass pre-employment drug screening and background check.
• Must be able to pass a DOT physical.
• Due to weight limits on equipment, a weight restriction of 285 pounds applies.
• Expert knowledge of telecom network topology and customer connectivity.
• Mechanical aptitude and ability to work with basic hand tools.
• Expert knowledge of fiber optic splicing practices, including but not limited to; fusion splicing, testing (OTDR, Power Meter, Light Source, VFL), troubleshooting.
• Hands-on experience on telecom networks including OSP and ISP elements.
• Ability to perceive differences in fiber or wire colors for identification and assignment.
• Expert knowledge of OSP construction, repair and installation methods.
• Physical ability to work aloft while climbing poles, extension ladders, and step ladders, hydraulic lift vehicles (bucket-truck), after company provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed).
• Ability to lift and carry loads up to 75lbs including ladder.
• Physical ability to work in all-weather environments along with working in attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Able to work independently, with minimal supervision.
• Able to work in indoor/outdoor environments in any weather conditions.
• May be required to work on a rotating on-call schedule for emergencies.
• Overtime may be required based on business needs.
• Position requires local travel to designated job sites.
• Familiarity with OSHA and other safety regulations beneficial but not required.
• Proficiency with MS Office programs, and other technologies as it relates to the position.