Fiber Installation Tech

About Sonic

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Position Summary

Our Telecom Installers visit residential, small business, and enterprise-level locations to troubleshoot, repair, and install all Sonic internet connectivity and phone services.

Pay

Pay Range: $24/hour plus overtime and paid drive time. Average first-year annual salary: $60k+.

Benefits

• Competitive pay and performance-based incentives
• Full benefits package (medical, dental, vision, 401k, profit sharing, and more)
• Paid training
• Collaborative team culture in a dynamic working environment
• Career advancement opportunities
• Extended education opportunities
• Company-paid pregnancy/bonding leave

Schedule

Full-time (40 hours per week), non-exempt/hourly position. Occasionally, overtime is necessary to deliver outstanding customer service.

Travel

Travel is expected for this position. A company gas card and vehicle will be supplied. Gas cards are expected to be used on individually assigned company vehicles only.

Responsibilities

• Troubleshoot and install all Sonic internet connectivity and phone services
• Have a proficient understanding of dispatch and workflow software
• Receive communication of locations and duties from dispatch software and/or personnel
• Able to responsibly handle company-issued vehicles, tools, and credit cards
• Abide by all safety procedures and report accidents/injuries to supervisor immediately
• Maintain correct insurance paperwork and vehicle records on person or in vehicle
• Maintain an active California state driver's license
• Driver has been licensed for more than 3 years
• Maintain a clean driving record as defined by the current Sonic fleet insurance underwriter
• Able to lift 65 lbs
• Communicate effectively with all Sonic workgroups
• Ensure all scheduled visits are completed by end of day
• Willingness to work overtime

Requirements

• Valid CA Driver's License for three years and clean DMV record (a MUST)

Skills

• Language Skills: Ability to read and write
• Physical Ability: Ability to drive, use tools, climb ladders, and crawl under buildings
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to handle heights
• Computer Skills: Ability to type and use a computer

Work Environment

The Field Force department spends time in a vehicle, outside, or inside Sonic customers' businesses or residences.

Physical Demands

• Constantly required to sit and stand; talk or hear; reach with hands and arms; key/type
• Required to walk; use hands to finger, handle, or feel objects, tools, or controls; climb stairs; balance; stoop, kneel, crouch, or crawl
• Must lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Required to drive a vehicle