Fiber I&R Technician - San Marcos, TX
About the role
The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers in San Marcos, TX. This is a full-time, W-2 position with CS Contract Solutions — you'll be employed directly by CS and deployed to work on behalf of our telecom carrier clients across your assigned region. As a field technician, you must be flexible with work locations as client project needs shift, and you'll be expected to deliver world-class quality installations along with clear product education for every customer.
Location & Travel
Primary service area(s): San Marcos, TX
Training: This role requires a paid one-week training program in Bedford, NH, including travel and overnight lodging, shortly after hire.
Compensation & Pay Structure
This is a production-based pay position (per completed job), not a fixed hourly or salary rate. Estimated annual earnings range: $104,000 – $208,000, reflecting typical to top-performing technicians once fully ramped. Specific pay details will be shared upon resume submission. Paid training is available for all skill levels.
What We Are Looking For
- Someone who takes pride in doing their best every day to deliver a quality product.
- Individuals who anticipate customers' needs to offer them solutions for today and tomorrow.
- A person who listens to understand, not to respond.
- Alignment with CS core values: Honesty and Integrity, Attitude Over Skills, Courage in Communications, Effort, Energy, and Execution, Keep Your Axe Sharp.
Responsibilities
- Install, maintain, and repair fiber optic systems — including placing aerial or buried drops and interior/exterior wiring — for residential and commercial customers.
- Complete pre-install work orders and post-install service verification, confirming internet, phone, and (if applicable) TV service performance before leaving the job site.
- Provide clear product education to customers to ensure satisfaction and reduce repeat visits.
- Observe all safety rules and OSHA regulations, including safe work at heights and in confined spaces.
- Keep scheduled customer appointments, and log work orders and time accurately using internal systems.
- Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
- Assist other technicians and adapt to new processes and information as the job requires.
Qualifications and Educational Requirements
- Fiber optic internet and home phone service experience preferred; paid training provided for all skill levels.
- Must have your own truck, van, or SUV with a ladder rack, plus your own tools and safety equipment per the company's required checklist.
- Smartphone, laptop, and Microsoft Excel required.
- Ability to lift up to 80 lbs unassisted.
- Effective communication and interpersonal skills, with the ability to multi-task and work as part of a team.
- Must pass background check, MVR screen, and drug test.
- Ability to work overtime and weekends depending on customer and client needs.