Fiber I&R Technician

Full-time Fiber I&R Technician position in Gibsonia, PA.

About the role

The primary function is to install fiber optic internet services, providing world-class quality and product education for residential and commercial customers. As a field technician, you must be flexible with work locations as needed by the client.

Responsibilities

• Install, maintain, and repair fiber optic systems for residential and commercial customers.
• Ensure adequate performance of internet, phone, and, if applicable, television services.
• Complete pre-install work orders and post-install service verification, including customer education to ensure satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Observe all safety rules and OSHA regulations.
• Work at heights using various types of ladders.
• Work in confined spaces.
• Assist other technicians in the performance of their duties when requested.
• Convey a positive and professional appearance and demeanor when communicating the company’s products and services to customers.
• Adapt to new processes and information frequently.
• Use internal systems for work order notation and timekeeping.
• Maintain customer appointments.
• Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.

Requirements

• Fiber optic internet and home phone service experience preferred (paid training available).
• Must satisfy company-required tools and safety equipment checklist.
• Must have own truck, van, or SUV with a ladder rack.
• Must have own tools to perform the job.
• Smartphone and laptop are required.
• Must have Microsoft Excel.
• Ability to lift up to 80 lbs unassisted.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Must pass background check, MVR screen, and drug test.
• Must be accountable and dependable.
• Ability to work overtime and on weekends depending on customer needs.
• Ability to take input from customers, supervisors, leads, and co-workers to problem-solve and improve skills.

Core Values

• Honesty and Integrity
• Attitude Over Skills
• Courage in Communications
• The 3 E’s: Effort, Energy, and Execution
• Keep Your Axe Sharp

Benefits

• Highly competitive pay (production-based; rates provided upon resume submission).
• Health, vision, and dental insurance.
• Paid time off (PTO).
• 401k retirement plan.
• Paid training for all skill levels (greenhorn and remedial).
• Incentivized competitions promoting safety and quality with bonus opportunities.
• Career growth opportunities with a company that promotes from within.