Fiber Coordinator

Description

The Opportunity

The National Accounts Fiber Coordinator is responsible for managing the movement of recyclable materials generated through the production process originating from external distribution centers and other National Account facilities to internal WestRock mills as well as external customers. This role is focused on high volume, single product transactions with 90% of shipments via trucks and 10% or less via rail and export.

Requirements

• High School diploma or G.E.D.
• Preferred: BA/BS or equivalent experience in a high-volume customer service or support environment
• Microsoft Office – Intermediate or higher proficiency in Excel, Outlook, PowerPoint, Word
• Typing – High Proficiency
• Strong ability to learn new systems
• Experience with data entry and database programs
• Communication Skills - Communicate effectively with a variety of audiences – from direct peers up to senior leadership within our division, as well as with internal and external suppliers and customers. Clearly expresses ideas in a written and spoken format. Able to build rapport with and understand the perspective of others. Effectively listens, speaks, and writes in a business context. Capable of conveying key messages clearly and correctly.
• Detail oriented and organized with ability to coordinate changes with schedules and carriers in a timely manner
• Adaptable to Change - Able to shift with an ever-changing environment as business grows
• Customer Orientation - Ability to conduct business with the supplier’s and customer's best interest in mind
• Big Picture Thinker - Be able to understand how your role fits into the overall business of both the company and the industry
• Creativity - Bring improvement ideas and a willingness to assist in implementing those ideas and solutions
• Collaboration/Teamwork - Work effectively with and through others in the organization outside the line of formal authority – both within your team, as well as with other teams or those in leadership – to accomplish organizational goals and to identify and resolve problems
• Problem Solving – Ability to identify and research issues while seeking resolutions to minimize cost and satisfy all stakeholders
• Self-motivated and Results Driven - Focus on achieving both personal and team goals to exhibit our core value of Excellence
• Ethics & Integrity - Behave in accordance with Smurfit Westrock’s core values all times and encourage the same behavior in others. Act based upon the best interest of WestRock and build trust with colleagues across the organization.

Qualifications

• Required: High School diploma or G.E.D.