FFSP Office Automation Assistant

About the role

This position provides office clerical & administrative support to handle a high volume of inbound customer calls for the Navy Region Southwest (NRSW) Fleet & Family Support Centers (FFSC) Centralized Scheduling Call Center. The incumbent must be able to instantly assess and respond appropriately and conscientiously to crisis situations.

Responsibilities

• Serves as a point of contact for all travel and training for the FFSP staff.
• Prepares and tracks travel/training documents for the department and processes accounting data for Temporary Additional Duty (TAD) orders.
• Makes necessary arrangements for travel, arranging schedules or visits, making reservations, notifying organizations and officials to be visited, and submitting travel vouchers and reports, as needed.
• Serves as Total Workforce Management Systems (TWMS) training coordinator and inputs training certificates completed by FFSP staff.
• Prepares monthly TWMS reports of pending training requirements, as requested.
• Reports, tracks, and finalizes all building maintenance work requests.
• Maintains service logs on all maintenance issues within the FFSP complex.
• Types narratives and tabular material, such as memoranda, evaluations, correspondence, reports, travel/training documents, etc., from rough draft or revised typed draft.
• Uses a personal computer to perform other management support duties as assigned.

Requirements

N/A

Qualifications

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Skills

Knowledge of the policies, regulations, procedures, and reporting requirements governing the programs of the FFSP; broad knowledge of the various elements of all other FFSP; skill in communicating with clients, management and leadership to obtain information and explain regulations and agency procedures; knowledge of English grammar and usage, format, and procedural requirements; skill in operating a personal computer and software packages used by the FFSP; knowledge of techniques to develop briefings for specific FFSC programs and the mission, functions and organizational structure of the FFSP, in general; knowledge of procedures for travel and training requests; knowledge of procedures for time and attendance reporting, record keeping; knowledge of the duties, priorities, commitments, policies, and program goals of the supervisor in order to perform non-routine assignments; knowledge of procedures for use of the DOD Government Purchase Card Program, and the ability to attain appointment as a purchase cardholder; knowledge of procedures involved in automated appointment system management.

Benefits

N/A

Pay

$56,767 - $76,845 per year

Schedule

Full-time - 35-40 hours per week