Automation Support Associate

What You'll Do

• Build, maintain, and iterate chatbot support and additional automation tools
• Develop a roadmap for future support automation tied to user growth, product launches, and compliance requirements
• Develop, monitor, and refine KPIs to improve chatbot and automation performance
• Work across departments (Engineering, Product, Regulatory/Compliance, etc.) to align support functions with business, technical, and regulatory requirements

Background

• 2–4+ years of experience managing chatbot platforms, AI support tooling, or digital customer success experience
• Hands-on experience with Intercom or a comparable customer engagement platform
• Working knowledge of NLP, ML, and AI-driven support technologies
• Ability to operate independently, communicate cross functionally, and move fast in a startup environment

Nice to Have

• Experience in a regulated consumer space (fintech, sports gaming, crypto)
• Prior startup experience (Series A–C environment)