Ferrous Account Manager

Responsibilities

• Growing business by building successful, long-term customer relationships.
• Managing a portfolio of accounts to achieve long-term success.
• Developing positive relationships with customers.
• Acting as the point of contact and handling customers’ individual needs.
• Generating new business using existing and potential customer networks.
• Resolving conflicts and providing solutions to customers in a timely manner.
• Conduct standard product investigations and coordinate / lead trials and projects; responsible for coordinating with and assisting (technical) team to issue technical reports on all completed investigations and/or projects.
• Where applicable, Account Managers will supervise Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Making and tracking sales metrics (quarterly sales results and annual forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Manage daily service activities such as:
• Inventory planning and forecasting.
• Product usage forecast and delivery schedules.
• Obtaining and processing appropriate information for timely invoicing.
• Routine data collection and reporting.
• May provide preventative and emergency equipment maintenance.
• Cordination of customer’s personnel relative to installation and handling of refractory material.
• Recognizes and acts on opportunities for continuous improvement in:
• Refractory performance
• Customer’s efficiency
• Vesuvius profitability
• Works with technical support teams to implement appropriate emerging technologies.
• Manages all project work at customer’s site.

Requirements

• A good understanding or the ability to quickly acquire an understanding of the following:
• Products being supplied.
• Customer’s steelmaking process.
• Customer’s quality processes.
• Vesuvius and customer logistics processes.
• Basic mechanical skills to allow for the service of associated refractory application equipment.
• A strong business acumen with understanding of sales performance metrics.

Skills & Behaviors

• Working safely is a condition of employment.
• Vesuvius is fundamentally committed to protecting its employees by reducing and eliminating workplace hazards.
• Excellent communication skills.
• Strong problem solving and decision-making skills.
• Selling and negotiation skills.
• Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint).
• The ability to recognize and act on continuous improvement opportunities.

Key Competencies

• Action Oriented
• Conflict Management
• Customer Focus
• Ethics & Values
• Integrity & Trust
• Perseverance
• Priority Setting
• Problem Solving
• Technical Learning
• Written Communications

Physical Demands

• Ability to travel up to 75%
• Exposure to moving mechanical parts, vehicles.
• The noise level in the work environment is usually moderate.
• Hearing protection may be required.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.