Female Life Coach- First Shift

About the role

Water Street Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose purpose is religious and dedicated to sharing the Gospel and helping the homeless and impoverished. All staff participate in the development and maintenance of a healthy Christian community, living out their faith to create a space where guests are invited to experience that community and participate in lives being restored.

This position qualifies as a bona fide occupational qualification (BFOQ) under applicable law due to the faith-based requirements of the role and the need for a female staff member working closely with female youth.

Responsibilities

• Coach, support, provide accountability, and empower guests toward their self-identified goals.
• Foster positive partnerships and collaboration with other Water Street Mission departments.
• Function as lead Life Coach when a Senior Life Coach or Residential Life Leaders are not on campus.
• Participate in crisis conversations and de-escalation of situations on campus as needed.
• Answer phone calls, field inquiries, and direct visitors/volunteers as needed.
• Be present in and oversee assigned areas of campus, as directed by supervisor.
• Meet with guests for individual Life Coach sessions, lead/facilitate guest groups, and prepare and submit up-to-date status reports on guest progress.
• Assist Residential Life Leaders and Senior Life Coaches with designated tasks.
• Assist guests moving into and out of Water Street Mission.
• Manage and stock supplies, as needed, and maintain cleanliness of assigned areas on campus.
• Facilitate ‘Overview of Residential’ groups for Shelter guests.
• Meet with Shelter guests for Residential Program application interviews, as assigned.
• Oversee and assist guests with assigned task responsibilities.
• Attend all required meetings and trainings.
• Maintain accurate guest information, including reporting and data management, and communicate with other shifts as necessary.
• Perform all other duties as assigned.

Core Life Coach Team Functions

• Uphold Water Street Mission's mission
• Offer radical hospitality
• Practice presence ministry
• Build safe relationships
• Provide accountability and empower guests
• Connect guests to internal Water Street Mission resource teams
• Ensure campus safety

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people served, communicating hope and dignity.
• Walk alongside fellow Water Street Mission staff in Christian community as we journey toward maturity.
• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.
• Work in full coordination with other Water Street Mission staff at all times to identify, report, and respond appropriately to any potential threats to the safety and wellbeing of guests.
• Embody, encourage, and cultivate Water Street Mission culture, purpose, mission, and values in words and actions.

Requirements

• Minimum of 1 year experience in human services.
• Preference given to candidates with demonstrated experience in homelessness, behavioral health, substance abuse, or trauma-informed care.
• Associate's degree or higher (or degree in progress) preferred; relevant combination of education and experience will be considered.
• Competency in Microsoft Office products and ability to use or learn a case management software system.
• Strong communication and interpersonal skills.
• Bilingual (English-Spanish) strongly preferred.
• Willing to sign Water Street Mission's Statement of Faith.
• Current and active member and/or regular attendee of a local church.
• Able to fully support Water Street Mission's core values and ministry philosophy.

Physical Demands

• Sit for meetings, documentation, and role-related activities — Continuously
• Operate computer, keyboard, telephone, and other office equipment — Continuously
• Sitting for extended periods of time using computer — Continuously
• Bend, squat, kneel, and reach — Frequently
• Lift and/or move up to 50 pounds — Frequently
• Ability to respond quickly to emergencies and crisis situations throughout campus
• Ability to ascend and descend stairs during emergency response situations
• Ability to safely navigate facilities and campus grounds