Federal Network Support Engineer (Tier 1)
Dunhill Professional Search & Government Solutions · Fairfax, VA · 5 days ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers
- Create seed files and execute post-build service configuration deployments
- Validate configuration settings before bringing services to production
- Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents
- Document & Knowledge Management
- Update knowledge base with troubleshooting guides and lessons learned from incident resolution
- Contribute to PNAAS automation initiatives
- Document standard operating procedures for Tier 1 activities
- Maintain accurate records of configuration changes and deployment activities
Collaboration
- Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs
- Escalate complex issues to Tier 1.5/2 support following established protocols
Minimum Qualifications
- HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience
- 2+ years of experience in network operations or technical support
- Absent security clearance due to federal contract requirements
Security Requirements
- Able to obtain CJIS background check
- Absent active Secret level clearance
Primary Job Specific Skills
- Basic understanding of networking fundamentals (TCP/IP, routing, switching)
- Familiarity with Microsoft Azure networking services preferred
- Experience with ticketing systems and incident management processes
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to documentation standards
- Customer service orientation with ability to manage multiple priorities
Other Job Skills
- Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
- Applies standard methodology, techniques, procedures and criteria
- Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees
- Strong customer service skills
- Experience with cloud infrastructure, digital workspace, and storage technology a plus