FCM - VIP Corporate Travel Consultant (Morning Shift) - Remote, USA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About the role

Our VIP Corporate Travel Consultants will provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation and the reservation process from beginning to end. This role involves arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. Before starting, you will complete four weeks of paid training to boost your knowledge, train on contract airfares, and sharpen your Sabre skills.

Responsibilities

• Deliver exceptional, personalized service to C-Suite travelers and their administrative staff, establishing strong rapport and ensuring professionalism in all interactions.
• Provide consultative support throughout the booking process, creating unique travel itineraries tailored to high-level executives.
• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop relationships with business travelers to ensure their needs are met by a trusted team of professionals.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Execute responsibilities within company guidelines for customer service, documentation of PNRs (Passenger Name Records), profiles, ticketing, invoicing, and accuracy.
• Stay informed about airline rules, regulations, tariffs, and fare requirements, applying this knowledge accurately to travel arrangements.
• Keep clients informed about necessary travel documents and health requirements for their destinations.
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Expertly manage rerouting and exchange processes to minimize disruption to travel plans.
• Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed and respected.
• Perform other duties and tasks as assigned.

Requirements

• 3+ years of recent experience as a VIP or Executive Travel Agent.
• 5+ years of high-end customer service experience within the travel industry.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures, scripting, and handling complex itinerary changes and exchanges for international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs).
• A polished and professional demeanor when interacting with clients and colleagues.
• Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality.
• Capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• Deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self-motivated with the ability to work independently and manage tasks successfully.
• Reliable, high-speed internet connectivity to support core job responsibilities.

Schedule

This role includes a 40-hour work week with five 8-hour shifts from 6:00 AM to 3:00 PM ET, Monday – Friday.

Pay

This position offers an hourly pay rate of $31.25 plus commission/incentive earnings based on achievable targets. The hourly rate depends on relevant factors, including experience, geographic location, and job requirements. On-target earnings average between $65,000 - $81,000 annually, excluding benefits. Marginal commission rates range from 2-29% based on qualified sales achieved each month.

Benefits

• Up to 15 vacation days (prorated upon hire, increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks and discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Comprehensive health benefits, including medical, dental, vision, gender-affirming care, and fertility care.
• Insurance coverage: hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial company match.
• Tuition Reimbursement Program.
• Employee Share Plan – ability to purchase company stock on the Australian Stock Exchange with partial company match.
• Global career opportunities across a network of brands and businesses.

Vacation, personal, and sick time accrual rates vary based on full-time or part-time status. Recognized holidays are either paid time off or, if required to work, holiday pay rate, varying by state.