FCM -Dedicated Corporate Travel Consultant (Overnights/Weekends) - Remote, USA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation. Before you begin your role, you will spend four weeks in paid training to boost your knowledge, train on contract airfares, and sharpen your Sabre skills.

The schedule for this role includes a 40-hour work week with five 8-hour shifts. There are two shift options available: 3:00 PM to 12:00 AM ET or 11:00 PM to 8:00 AM ET. This position operates on a rotating schedule, any day of the week (Sunday through Saturday), including weekends, to provide continuous coverage.

Responsibilities

• Serve as the dedicated travel expert, acting as a seamless extension of the client's team
• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
• Build rapport and develop relationships with business travelers to ensure their needs are met by a trusted team
• Ensure accurate and timely completion of reservations while meeting travelers' needs
• Execute responsibilities within company guidelines for customer service, documentation of PNRs (Passenger Name Records), ticketing, invoicing, and maintaining accuracy
• Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about necessary travel documents and health requirements for their destinations
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
• Expertly manage rerouting and exchange processes to minimize disruption to travel plans
• Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed and respected
• Perform other duties and tasks as assigned

Requirements

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
• Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings
• Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs)
• A polished and professional demeanor when interacting with clients and colleagues
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality
• Capacity to make quick and effective decisions to resolve travel-related issues promptly
• Excellent communication skills to keep clients informed and reassured throughout the travel process
• Deep commitment to delivering exceptional customer service with a focus on client satisfaction
• Comfortable and proficient in using travel booking systems and various communication tools
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully
• Reliable, high-speed internet connectivity to support core job responsibilities

Benefits

• Paid Time Off: Up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually
• Travel perks and discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender-affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange with partial company match
• Global career opportunities in a network of brands and businesses

Pay

For this position, we anticipate offering an hourly pay rate of $30.77. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.

Schedule

This role includes a 40-hour work week with five 8-hour shifts. Shift options are 3:00 PM to 12:00 AM ET or 11:00 PM to 8:00 AM ET, operating on a rotating schedule any day of the week (Sunday through Saturday), including weekends.