FCM - Business Analyst - Boston, MA
About The Opportunity
Flight Centre Travel Group is seeking a driven and detail-oriented Technical Business Analyst to join our team. This role plays a key role in delivering impactful technical solutions by bridging the gap between business needs and technical delivery.
Key Responsibilities
Translate business problems into clear, actionable technical requirements and user stories.
Lead the design, coordination, and delivery of small to mid-sized technical projects.
Perform business and systems gap analysis, and build detailed workflows.
Facilitate meetings, lead discussions, and drive consensus with stakeholders.
Cover all aspects of project delivery, ensuring timelines and objectives are met.
Document project scope, requirements, and updates using standardized templates.
Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams.
Absorb and communicate project goals, benefits, and ROI/LOE estimates.
Identify and document system, business, and development dependencies.
Work collaboratively across technical and non-technical teams.
Apply knowledge of Sabre including bookings, shopping, faring, PNR, and queue history.
Utilize independent judgment to lead projects with minimal supervision.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Experience & Qualifications
Proven experience as a Technical Business Analyst or similar role.
Strong experience translating business requirements into technical documentation (User Stories, BRDs).
Experience with project coordination and delivery in a technical environment.
Solid understanding of ROI and level of effort (LOE) estimation.
Knowledge of Sabre system including bookings, shopping, and PNR management.
Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.).
Ability to analyze cross-functional impacts across multiple business areas.
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Experience facilitating stakeholder meetings and workshops.
Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote).
Ability to work independently and collaboratively in fast-paced environments.
Multilingual (English/Spanish) is a plus.
Work Perks!
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Give Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include: Paid Time Off, Reward & Recognition, Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services, Health benefits, Insurance, Flexible Spending Accounts, Employee Assistance Program, 401k program, Employee Share Plan, and Global career opportunities in a network of brands and businesses.