FCM - Enterprise Account Manager - Boston, MA

About The Opportunity

Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business.

Key Responsibilities

• Own and manage the end-to-end customer journey for enterprise accounts
• Build and execute strategic business plans aligned to contract lifecycle timelines
• Drive customer profitability through commercial insight and upsell opportunities
• Manage Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
• Interpret data and deliver actionable insights to optimise travel programmes
• Act as the primary relationship owner between FCM and the customer
• Collaborate across multi-functional teams including commercial, product, and analytics
• Support implementations and product adoption initiatives
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction
• Provide expert advice on global travel and expense (T&E) programmes
• Drive senior-level stakeholder engagement, including C-suite communication
• Lead and influence multinational and multicultural teams
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Minimum 10 years’ experience in the travel industry, preferably in account management
• Proven experience managing large, complex, multinational clients
• Strong commercial acumen with experience managing profitability and contracts
• Expertise in strategic account management and customer engagement
• Advanced stakeholder management skills, including C-suite engagement
• Demonstrated leadership experience across cross-functional teams
• Strong data analysis and interpretation capabilities
• Advanced presentation, communication, and storytelling skills
• Experience with global travel programmes and T&E environments
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI
• Experience using Salesforce or similar CRM platforms
• Strong negotiation and relationship-building skills
• Ability to operate effectively in multinational and multicultural environments