FCM - Junior Automation Analyst - Boston, MA

About the role

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. FCM is ranked as one of the world’s top five travel management companies, with a business network in over 97 countries and global headquarters in London, Brisbane, Singapore, and New York. FCM combines local expertise and global experience to provide clients with a bespoke experience.

Key Responsibilities

• Gather detailed information on new development requests and reported issues, triaging to appropriate teams
• Review and resolve internal automation platform issues via ticketing systems
• Apply prioritization frameworks to ensure critical requests are addressed efficiently
• Maintain clear communication between stakeholders and developers throughout issue resolution
• Update and maintain technical documentation based on support activity
• Stay current on automation tools and evolving travel technology capabilities
• Ensure service agreements are upheld to drive client satisfaction and retention
• Test code in development and staging environments prior to operational handoff
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• Ability and willingness to learn new automation systems
• Experience implementing and supporting SAP Compleat automation platform
• Strong knowledge of automation workflows (pre QC, QC, pre-ticket, auto-ticket, post-ticket)
• Familiarity with OBTs such as Concur, DEEM, or Cytric
• Experience working with Salesforce
• Strong client interaction and technical communication skills
• Basic understanding of Web Services, XML, and SQL databases
• Strong written, verbal, and technical documentation skills
• Knowledge of Azure DevOps and SCRUM methodologies (preferred)
• Experience with travel technology automation platforms (preferred)
• Amadeus GDS experience (nice to have)
• Familiarity with Concur RRF (Routine Request Form)

Work Perks!

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out
• Love for travel: We were founded by people who wanted to travel and want others to do the same
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice), Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development
• Give Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year

Pay

$68,000 - $75,000 annually, base salary dependent on relevant factors, including experience, geographic location, and job requirements.