FBH Operations Coordinator II

About the role

Catholic Community Services, Family Behavioral Health is seeking an Operations Coordinator to support the operations and service support of our FBH sites. The ideal candidate will manage administrative and office support activities for multiple services areas and service contracts.

Responsibilities

• Maintain security of protected health information of all consumers served, ensuring compliance with HIPAA and CCSWW and FBH policies and procedures.
• Audit preparation and CQI responsibilities: support clinical staff and encounter tracking for WAC, Medicaid and funder compliance, prepare for audits and site reviews, coordinate quality improvement and medical records operations support.
• Support site staff and leadership in chart reviews, facility preparation and CQI review for audits, organize data and information into usable formats, track ongoing training needs, and ensure compliance with behavioral health contracts and WAC expectations.
• Coordinate daily functions of behavioral health service referrals, track referral process, support the assignment to clinical staff, and provide supervision of staff to review documentation for completeness and accuracy.
• Provide supervision of staff to review billing, liaison with BHO or funder if needed to ensure staff are completing behavioral health service encounter input compliant with site expectations.
• Ensure the smooth and efficient operation of all administrative support functions, provide daily support for the Operations Team, create a positive culture among operations/support staff, and coordinate distribution and support of cell phones, land phones and laptops in the North End.
• Coordinate building maintenance and improvements, coordinate staff travel arrangements, coordinate management of system credit card utilization, and act as main point of contact with the Tahoma Center IT Department on computer technology.
• Facilitate file storage, coordinate communications equipment and computer technology for the Bremerton Family Preservation office, order pagers and cell phones for staff, and act as on-site system administrator for land-based phone system, trouble-shoot issues, and train staff in usage.
• Support the tracking of client needs, check account custodian/petty cash, authorize purchase orders, and support searching for lowest available air fares, hotels, and car rentals when staff are required to travel for work.

Qualifications

• Bachelor’s degree in Social Services or related field.
• Two or more years’ experience in a progressively responsible operations position.
• Knowledge of applicable laws, contracts, administrative codes and other regulations.
• Knowledge of quality improvement theory, principles and practice approaches.
• Excellent interpersonal and organizational skills with the ability to communicate respectfully with families and professionals.
• Computer skills with experience in Microsoft Word, Excel, and Access.
• Excellent written and oral communication skills.
• Reliable transportation, valid driver’s license, auto registration and automobile.
• First/Aid CPR certified or the ability to become certified within the 1 month of employment.