Fault Chaser
About the role
Work as part of a team having responsibility for maintaining maximum throughput and uptime for Distribution Automated Storage and Retrieval Systems (ASRS). This position is expected to work in 12‑hour shifts and requires a general understanding of warehouse management systems and all distribution processes related to inbound, outbound, and inventory management. The role involves operating under minimal supervision, communicating with all levels of manufacturing, receiving, and shipping distribution, and performing detail‑oriented investigative and analytical tasks.
Responsibilities
- Monitor ASRS cranes, analyze and resolve ASRS errors quickly, provide feedback to Operations Leads and Management on corrective actions.
- Investigate and resolve issues in pick‑up and delivery stations to avoid pallet backlog.
- Provide instruction and feedback to Distribution Operators on proper pallet induction (e.g., shrink wrap hanging, broken pallet boards, oversize).
- Trigger replenishments (re‑prioritize) via PkMS to decrease product shortage for manufacturing and shipping.
- Work within Safety Guidelines and policies to maintain a safe work environment.
- Elevate all issues pertaining to crane performance to On‑Site Maintenance Manager, D&T Manager and Supervisor.
- Interact and instruct hourly distribution workforce as needed.
- Work with PkMS SuperUsers to solve problems and troubleshoot issues with PkMS tasks.
- Split duties between being a Winchester DC Associate and Fault Chaser.
- Help perform PM/housekeeping work within the LOTO area of the Highbay.
- Provide coverage for the off‑shift crane tech when they are on vacation or otherwise absent.
- Assist ASRS Techs with repairs as needed.
Working Conditions
Requires considerable use of arms and legs, twisting of body, standing for long periods, and regularly lifting 50–100 lbs. The position involves working in an environment with extreme temperatures, loud noises, and odors associated with melting plastics. Often requires operation of forklifts,