Fastener Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building strong, trust-based relationships with key stakeholders.
• Conduct account planning, including analysis of historical spend, forecasting, and development of growth strategies by region and branch with a documented plan of action in collaboration with the Sales Management.
• Manage and monitor key account scorecards and satisfaction metrics to improve Earnest’s supplier ranking.
• Lead discussions on KPI / scorecard review with customers and report to Sales Management to determine resolution path on any issues presented.
• Maintain accurate CRM item records for assigned account including updates, modifications, and new entries.
• Analyze account trends in collaboration with Sales Management to support overall growth initiatives.
• Drive communication and data infrastructure improvement processes, including cross-references and system enhancements to the appropriate internal resources such as Marketing, Engineering, and Sales Management.
• Manage pricing strategies, including price breaks and margin expectations, aligned with account goals in collaboration with Sales Management pricing direction.
• Internal Collaboration:
• Drive collaboration & Earnest alignment by partnering with internal teams, including Strategic Sales Support, Purchasing, Quality, Distribution Centers, and Sales Management to ensure consistent and timely customer satisfaction.
• Maintain deep understanding of the full Earnest product portfolio and effectively communicate value propositions to assigned customers.
• Collaborate with Quality department ensure appropriate RMA or MTR completion as required with escalation to Sales Management as needed.
• Ensure accurate and timely order delivery that meets customer specifications through collaboration with the Distribution Centers and communication to customers.
• Support any ongoing issue resolution related to pricing, delivery, or order fulfillment with escalation to appropriate internal teams such as Quality, purchasing, Distribution Centers, or Sales Management as needed.

Opportunity Identification

• Perform outbound calls and service inbound calls, emails to identify, qualify, and pursue new sales opportunities.
• Qualify inbound quotes and complete quote identification (standard, newly sourced products, or blanket order) for all assigned accounts.
• Upsell and cross-sell within the current book of business based on customer needs and market opportunities.
• Own Sales Execution & Pipeline Development for future opportunities.
• Potential to conduct in-person visits to customer sites, if local, in conjunction with robust account planning to present identified outbound sales opportunities in collaboration with Sales Management.
• Submit quotes within the CRM system for all assigned accounts.
• Conduct quote follow up, as appropriate, to assess interest in quote and negotiation.
• Negotiate and close sales with a focus on maximizing revenue and margin for assigned accounts.
• Submit and book orders within the CRM system for all assigned accounts.
• Conduct order follow up with customer to ensure expectations are met.