FAST Service Specialist

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

FAST- (Flexible Account Support Team) Service Specialist provides various administrative support services that may include mail, copy, print, reception, hospitality, and facilities services. This unique and client-facing position allows the employee to support multiple accounts in the local market. Candidates should be prepared to work primarily in Palo Alto with occasional support in Redwood City or San Jose on an as-needed basis.

Responsibilities

• Mail Services: entering, sorting, and distributing mail and accountable packages per schedule
• Copy Services: accurately producing copy, print, and scan projects per written instructions
• Reception: answering incoming telephone calls and routing to the appropriate person; greeting and announcing visitors in a friendly and professional manner
• Hospitality Services: coordination and upkeep of client conference rooms, common areas, and kitchens; inspecting and ensuring all rooms are clean, stocked with supplies, and ready for continual use; organizing and distributing client kitchen supplies; maintaining inventory control and ordering supplies as needed
• Floor Coordination: upkeep of copy rooms and stocking of general supplies; delivery of paper and basic daily maintenance
• Facilities Services: hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns
• Flexibility of a weekly work schedule to cover for absences and vacations, including potential schedule changes and work locations (7am - 7pm)

Requirements

• High School Diploma or GED
• 1+ years of work experience in a customer service field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs
• Ability to walk, bend, kneel, stand, or sit for an extended period of time

Pay

The compensation range for this role is up to $23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)