Fashion Advisor, Watches & Fine Jewelry - 57th Street Flagship Boutique

About the role

We are looking for a Fashion Advisor, Watches & Fine Jewelry who will play a vital role in providing a superior level of service to clients, increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The Fashion Advisor will be part of the end-to-end client experience, working alongside a diverse sales team and reporting to the Boutique’s leadership.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement, and desire around the product and brand.
• Optimize the client experience through prompt, professional, warm, and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can-do attitude to constantly raise the level of service and exceed client expectations.
• Take in repairs and maintain consistent follow-up with clients regarding repairs and alterations.

What energizes you

• The history and heritage of The House of CHANEL.
• Being truly service-minded.
• Utilizing your fashion expertise to inspire others.
• Building collaborative partnerships and relationships in a team-focused environment.
• Fostering a meaningful client experience centered around inclusion and connection.
• Appreciation for art, beauty, and luxury.

Requirements

• Minimum 3 years of related experience (Watches and Jewelry knowledge preferred).
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.
• High School Degree minimum.
• Full-time in-store and in-person presence required to support client sales and deliver elevated client service.

Skills

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for, client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

What you will learn

• Exposure to multiple boutique business functions and categories.
• Growth in additional business and functional areas of the retail business.
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally.
• Further development of your skill set with thoughtful career development workshops and self-directed learning modules.

Pay

The anticipated base salary range for this position is $34/hour through $36/hour. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered, including bonus potential.

Benefits

• Wellbeing resources, including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies, including vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations to unlock possibilities of growth.

• Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. Employee Resource Groups in the US are voluntary, open to all, employee-led groups formed around shared identity or lived experience.
• CHANEL Community: Empowers employees to channel their passions, talents, and sense of purpose to contribute to and learn from communities. Employees are encouraged to take time off annually to volunteer, and CHANEL matches employee donations to select charitable organizations.
• Sustainability: CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the ambitions of the Paris Agreement. Employees are encouraged to contribute to US Sustainability efforts.
• Arts and Culture: We are committed to extending our legacy of cultural engagement through initiatives like the CHANEL Culture Fund, CHANEL Next Prize, and sponsorships of various cultural events and institutions.
• Fondation CHANEL: Since 2011, its mission is for women and girls to be free to shape their own destiny. It impacts over a million women and girls through multi-year partnerships.
• Career and Leadership Development: Dedicated in-house teams support onboarding, leadership skills via custom programs, and blended online and live classes offered on our Bloom platform.