Boutique Facilitator, Client Experience Host, 57th Street Flagship Boutique

About the role

As a Boutique Facilitator, Client Experience Host, you will be the first point of contact for guests, embodying CHANEL’s spirit of refinement, warmth, and luxury. Your role is to ensure every client feels personally welcomed, cared for, and guided throughout their visit, creating a seamless and memorable boutique experience in collaboration with the sales and management teams.

Responsibilities

• Extend a warm, elegant welcome to all guests, creating an inviting first impression.
• Anticipate client needs and provide tailored, thoughtful assistance throughout their visit.
• Acknowledge and cater to Very Important Clients (VICs), ensuring their experience reflects their valued relationship with CHANEL.
• Cook up memorable client experiences, from pre-arrival to post-visit follow-up.
• Maintain an approachable, gracious presence on the boutique floor, assisting with directions, appointments, and introductions to sales associates.
• Manage guest flow for a serene and organized environment.
• Monitor and report on client experience, sharing insights with management.
• Possess comprehensive knowledge of CHANEL’s métiers and offerings to guide guests effectively.
• Deliver bespoke hospitality, including assistance with purchases and transportation.
• Coordinate boutique events and special activations to enhance client engagement.
• Assist with initiatives such as private floor support, client appreciation gestures, and event execution.
• Oversee pre-arrival and in-store communications, ensuring each interaction is personalized and considerate.
• Efficiently manage appointment bookings and daily client scheduling using digital tools.

Qualifications

• You are energized by: genuinely welcoming and guiding clients, turning difficult situations into positive memories, providing the highest standards of service, building collaborative partnerships and relationships in a team-focused environment, fostering a meaningful client experience centered around inclusion and connection.
• Your curiosity to continuously learn and grow.

Skills

• Proven team collaboration skills and a commitment to collective success.
• Passion for delivering outstanding client experiences.
• Exceptional written and verbal communication abilities.
• Deep appreciation for CHANEL’s legacy, products, and social commitments.
• Dedication to ongoing learning and professional development within CHANEL.
• Graceful, composed, and client-focused approach.
• Strong interpersonal skills and proactive anticipation of client needs.
• Discretion and professionalism when engaging with VICs and distinguished guests.
• Proficiency with digital platforms, including CRM and appointment tools.
• Relevant experience in luxury hospitality or retail is preferred.
• Adaptable, reliable, and thrive in a dynamic, fast-paced setting.

Benefits

The anticipated hourly range for this position is $24.00 to $28.00. Base compensation is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Pay

The anticipated hourly range for this position is $24.00 to $28.00.

Schedule

Minimum 1 year of related experience.