FAO Schwarz Toy Specialist - Aventura

About the role

This role blends high-touch retail selling with dynamic, interactive experience facilitation. Toy Specialists drive sales by delivering signature FAO experiences and creating magical, memorable moments for guests of all ages. They bring strong sales instincts, an engaging presence, and the ability to guide guests through personalized journeys. As experts in the Jewel Box—a rotating collection of FAO brand experiences—Toy Specialists master each experience, book and facilitate appointments, and adapt quickly as experiences, products, and processes evolve throughout the year.

Responsibilities

• Perform all in-house experiences consistently in line with established guidelines while adding your own individual flair to make each experience feel unique.
• Embody the cast of characters unique to each experience through provided costumes, props, scripting, and character backstories.
• Use the FAO Schwarz selling vision to effectively engage and delight each guest.
• Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.
• Demonstrate product knowledge by introducing key items to guests based on their needs.
• Showcase products with confidence and enthusiasm, highlighting key features to help customers explore and engage with the assortment.
• Support stock refilling and other product-related tasks as needed.
• Maintain a strong understanding of store layout and local area to handle guest queries effectively and accurately.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction.
• Apply basic merchandising principles to maintain the floor layout and planograms daily.
• Wear and maintain a provided uniform, including a branded shirt and apron, in clean, presentable condition.

Requirements

• 1+ year experience in a fast-paced premium retail or experience-based environment preferred.
• Excellent communication, collaboration, and interpersonal ability.
• Ability to perform in front of a large audience or one-on-one with the purpose of driving sales.
• Experience in performance, acting, music, or dance is a plus.
• Familiarity with a premium or experience-based retailer is a plus.
• An engaging and theatrical personality that can captivate an audience in all environments.
• Ability to remain positive and in character for extended periods.

Physical Requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay

Hourly pay range: $15.25 - $15.25. Commission varies based on merchandise sold (e.g., 3% to 14.5% for apparel, shoes, and accessories; 3% for Beauty and Men’s Fragrance). This position may also be eligible for performance-based incentives or bonuses.

Benefits

• Medical, vision, and dental insurance.
• Retirement savings plan (401k).
• Paid Time Off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.

Eligibility requirements may apply based on location, job level, classification, and length of employment.