FAO Schwarz Toy Specialist - NorthPark Center

About the role

The FAO Schwarz Toy Specialist role combines high-touch retail selling with dynamic, interactive experience facilitation. This role drives sales by delivering signature FAO experiences and creating magical, memorable moments for guests of all ages.

Responsibilities

• Perform all in-house experiences consistently in line with established guidelines while adding your own individual flair to make each experience feel unique.
• Embody the cast of characters unique to each experience through provided costumes, props, scripting, and character backstories.
• Use the FAO Schwarz selling vision to effectively engage and delight each guest.
• Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.
• Demonstrate product knowledge by introducing key items to guests based on your understanding of their needs.
• Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
• Support with stock refilling and other product tasks as needed.
• Maintain good understanding of store layout and local area to be able to effectively and accurately handle guest queries.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
• Demonstrate an understanding of basic merchandising principles in order to maintain the floor layout and planograms on a daily basis.

Requirements

• 1+ year experience in a fast-paced premium retail or experience-based environment preferred.
• Excellent communication, collaboration, and interpersonal ability.
• Ability to perform in front of a large audience or one-on-one with the purpose of driving sales.
• Experience in a performance, acting, music, or dance background a plus.
• Familiarity with a premium or experience-based retailer a plus.
• An engaging and theatrical personality that can captivate an audience in all environments.
• The ability to work a flexible schedule based on business needs.

Qualifications

• The ability to remain positive and in character for extended periods of time without losing any of your magic.

Skills

• Strong sales instincts.
• An engaging presence.
• The ability to guide guests through personalized journeys.

Benefits

• Medical/Vision, Dental, Retirement
• Paid Time Off
• Life Insurance and Disability
• Merchandise Discount and Employee Assistance Program (EAP)

Pay

$14.20 - $14.20 Hourly

Schedule

A flexible schedule based on business needs.