Fan Services Representative (Event Day Position)

Key Responsibilities

• Promote and facilitate stadium offerings, accommodations, policies, and procedures to guests.
• Document feedback in detail for post-event follow-up and resolution.
• Maintain clear, professional communication with supervisors and fellow team members.
• Serve as a positive ambassador of the Titans and Nissan Stadium brand at all times.
• Encourage “surprise & delight” guests to create a unique experience.
• Address issues and questions related to mobile tickets, seating bowl, and ticket resolution.
• Greet all guests & clients with a friendly smile and demeanor.
• Address and resolve issues as an opportunity to redirect the situation into a meaningful and positive experience.
• Provide first-class guest service to all Nissan Stadium patrons, clients, and other Team Members.
• Report all safety concerns, maintenance issues, and housekeeping needs to supervisor prior to and during events.
• Attend mandatory Stadium Experience Trainings and complete online mandatory trainings throughout the year.

Required Qualifications

• MUST be 18 years or older to apply.
• Must be available to work at least 70% of the major Nissan Stadium events throughout the calendar year.
• Must live in or around the Greater Nashville Area.

Preferred Qualifications

• Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism.
• Excellent interpersonal skills and be able to work well with others.
• Strong and proactive customer service, troubleshooting, and communication skills.
• Customer service and/or special event experience preferred.
• Flexibility to be relocated based on event day needs.
• Able to work full shifts before and after events in various weather elements.
• Bilingual experience is a plus.

Physical Requirements and Working Conditions

• Work Environment: Stadium / Field
• Physical Requirements: Ability to stand for extended periods of time; lift up to 25 lbs.
• Schedule: Flexible hours, including some nights, weekends, and holidays as necessary.