Fan Experience - PT Seasonal - Gilford, NH

Job Summary

WHO ARE WE? The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike.

WHO ARE YOU? Are you passionate about assisting others and being part of a team? At BNHP, we value resourceful and innovative team members who embody a collaborative spirit. If this sounds like you, read on!

You are passionate about assisting others and live music.
You are resourceful, motivated, and committed to your work.
You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly.
You enjoy teamwork and take pride in success!

What We Value
Safety First: Ensuring a safe environment for both employees and guests is our top priority.
Care: We believe in showing care in everything we do.
Encore: Creating moments of service excellence for everyone.
Efficiency: Staying organized and efficient allows us to deliver the best experiences.

About the Role

The Fan Experience Team Member will interact with Fans and Sponsor activations to create a once in a lifetime experience at our venue. You ARE the show before the show!

Key Responsibilities

• Brand Ambassadors for the venue. Interact with guests in a polite and courteous manner while providing continual customer assistance throughout the venue.
• Entertain the fans and create amazing experiences: by providing surprises, giveaways, contests, and more!
• Aid with promotional sponsor and venue activations before the show and during intermissions.
• Aid with setting up, staffing, and breaking down onsite sponsorship elements, ie., tents, games and other related items.
• Support the venue’s sustainability program that conserves resources/prevents waste, educating our fans about our efforts in sorting waste and recycling.
• Partner with fellow band members at the end of the show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment (lawn chairs, barricade, etc.).
• Responsible for entering availability 3 weeks in advance through the ABIMM system. Employee is further responsible for communicating with the supervisor should that availability change.
• Ensure that time worked is accurately captured through the ABIMM system.
• Other tasks as assigned by the Sponsorship/Marketing Department.

Qualifications

• Must be at least 16 years of age
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs

Position Requirements

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+
• Occasional sitting