Seasonal PT

About the role

Ralph Lauren Corporation is seeking enthusiastic and customer-focused individuals to join our team as Brand Ambassadors. This position offers an opportunity to provide exceptional customer service, contribute to sales goals, and grow within the company.

Responsibilities

• Provide excellent customer service, ensuring a customer-first mindset.
• Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH).
• Utilize key tools and resources to drive performance and collaborate with the team to uphold standards of excellence.
• Connect customers using the Polo Connect program.
• Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
• Assist customers in the fitting rooms with sizing and maintaining store standards.
• Maintain store standards, policies, and processes on the sales floor and back-of-house (BOH).
• Complete opening and closing responsibilities as required.
• Support operational activities such as floor sets, replenishment (ISOS), and other tasks as needed.
• Participate in company trainings including compliance, product, process, talent development, and company initiatives.
• Effectively balance tasks while prioritizing the Ralph Lauren experience, ensuring the customer experience is always a priority.
• Provide necessary feedback to management on product feedback, category opportunities, or needs.
• Maintain store visual standards and use visual techniques and company guidelines.

Requirements

A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Must have the ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office, lift/climb up to 30 lbs., and climb moderately. Must be able to operate the register, stand, move, and walk for multiple hours. Must be able to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, overnight shifts, and travel (as required).

Qualifications

Ability to build and maintain positive working relationships with customers, management, and co-workers. Demonstrated commitment to Ralph Lauren’s core values and company policies.

Skills

Customer service skills, strong communication abilities, and the ability to handle multiple tasks efficiently.

Benefits

Comprehensive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

$18 - $22 per hour, depending on experience and qualifications.

Schedule

Flexible schedule to meet the needs of the business, including day, evening, weekends, overnight shifts, and travel (as required).