Family Unit Leader (Assistant Sales Manager)

Job Duties

• Aids the Sales Manager in leading and managing sales team performance through coaching, performance feedback, and reinforcement of Standards.
• Coaches and supports team members to achieve individual and team sales goals.
• Maintains consistent individual sales production to support location revenue goals.
• Reinforces Carriage Services' sales training, ethical sales practices, and customer service standards.
• Assists in meeting or exceeding sales targets for the location(s).
• Participates in the development and execution of sales initiatives designed to motivate and energize the sales team.
• Generates sales leads through participation in community events, civic organizations, and relationship-building activities.
• Assists with monitoring and analyzing sales results, including contract status, cancellations, and client family feedback.
• Communicates sales activity, production, and observations to the Sales Manager on a regular basis.
• Reviews contracts for accuracy and assists in resolving contract or commission discrepancies.
• Meets with client families at time of need and on a pre-need basis to ensure all options related to interment, cemetery property, and merchandise are presented.
• Attends services and visitations whenever possible to foster relationships, ensure excellent service, and develop potential referrals.
• Performs other duties as assigned.
• Assumes Sales Manager responsibilities as directed or in the absence of the Sales Manager.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of successful sales experience (required).
• Proven ability to meet or exceed sales goals.
• Leadership, coaching, or supervisory experience is preferred.
• Excellent communication and interpersonal skills.
• Self-motivated, organized, and goal oriented.
• Ability to build trust and establish long-term relationships.
• Valid driver’s license and reliable transportation.
• Funeral Home, Cemetery, or Combo experience strongly desired.
• Proven track record of success in inside sales production strongly preferred.