Jobs · Customer Service

Family Travel Specialist

PerLuxe Travels · United States · 1 wk ago
RemoteRemoteCustomer Service$42k–$62k/yrFull-time

About the role

PerLuxe Travels is seeking a Family Travel Specialist who can bring disciplined follow-through to traveler-fit planning across premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. The role focuses on family travel specialized execution within premium travel research, with decisions grounded in current records rather than memory or guesswork.

Responsibilities

  • Track, own, coordinate, review, and maintain the Family Travel Specialist workflow by:
    • Helping the team coordinate supplier or booking follow-up.
    • Documenting the reasoning behind important trip choices.
    • Clarifying traveler priorities before recommending options.
    • Researching destinations and products against stated needs.
    • Comparing meaningful tradeoffs without presenting pending details as final.
  • Use follow-up and group travel support confidently in family travel specialized execution.
  • Apply documentation practices without losing track of exceptions, owners, or deadlines.
  • Document premium travel research decisions clearly for teammate comprehension.
  • Exercise sound judgment in travel operations, escalating when necessary instead of assuming.

What good work looks like

Quality is visible when traveler-fit planning is accurate enough for others to act on, and unresolved items are documented rather than guessed. Success is measured through family travel specialized execution within premium travel research.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.

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