Family Time Coordinator | Social Service Assistant

About the role

The Oregon Department of Human Services is seeking a Family Time Coordinator (Social Service Assistant) to join the Child Welfare team in the La Grande office. This role focuses on supporting family reunification and healing by supervising family visits, documenting interactions, and collaborating with caseworkers to ensure the safety and well-being of children and families.

Summary of duties

• Gather and document information from caseworkers, children, parents, relatives, case providers, schools, and other relevant resources to plan family time visits.
• Meet with parents and caregivers to review family time agreements and guidelines, suggesting community resources as needed.
• Supervise family time in an office or community setting, documenting relevant information to ensure safety and well-being of children during interactions.
• Transport children to family time visits and other necessary appointments.
• Work closely with caseworkers to assess family time supervision details, recommend services needed for case planning, and relay important information about children and their families or caregivers.

Minimum qualifications

• A valid driver's license and acceptable driving record.
• One year of experience working in a human services or behavioral health setting; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

Essential attributes

• Experience conducting work that requires attention to detail, particularly when creating or reviewing documents.
• Demonstrated communication skills, including the ability to engage with a variety of people, de-escalate tense situations, and be assertive when necessary.
• Experience working successfully both with a team and independently, while managing time efficiently.
• Demonstrated ability to write clearly, concisely, and thoroughly with minimal spelling or grammar issues.
• Demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency.

Working conditions

• Work is conducted in offices, participants' homes, and other community sites.
• Professional work week with hours that may fluctuate based on service needs.
• Occasional compensated overtime may be required, including evening and weekend work.
• Occasional travel required for meetings, trainings, and other case-related activities, including occasional overnight travel; some travel may be in hazardous weather conditions.
• Interaction with a wide range of people, including some who have experienced trauma and may exhibit challenges controlling their emotions.
• May encounter stressful situations requiring quick decision-making skills.