Family Support Worker

About the role

Professional Services Group is hiring a Family Support Worker for its Family Support Services and Supervised Parenting Time programs in Outagamie County. The Family Support and Supervised Visitation programs work with families referred from the Outagamie Children, Youth, and Families units. The Family Support Worker supports families to maintain safety and de‑escalation in homes where children are at‑risk for removal due to abuse or neglect, assists families through reunification, and arranges and transports supervised visitation for children currently placed in out‑of‑home care.

Responsibilities

• Utilize knowledge of child development to conduct safe, positive, and interactive supervised visits with family members.
• Monitor child/family interaction during visitation and redirect families and provide feedback as needed.
• Safely transport individuals to and from scheduled visits.
• Analyze client situations and histories to determine services required to control safety threats.
• Meet with families within the home to ensure child safety and family cooperation with the safety plan.
• Triage, assess, and, when necessary, refer families to community resources and natural supports.
• Act as a resource to evaluate and determine necessary responses in de‑escalating crisis situations with youth and families.

Requirements

• Reliable daily transportation, a valid driver’s license, and automobile insurance.
• Bachelor’s degree in Social Work, Psychology, Criminal… (required).

Benefits

• Mileage reimbursement for local travel throughout Outagamie County.
• Work culture that values the health and well‑being of both clients and staff.
• Opportunities for advancement and professional development.
• Competitive benefits package including paid time off and company holidays; health, vision, dental, and life insurance; short‑term disability; 401(k) and profit sharing; pet insurance; and Employee Assistance Program (EAP).
• One medical insurance option with employee‑only coverage offered with no monthly premium.

Pay

$22.00 per hour.

Schedule

Full‑time, 40 hours per week. Includes one required evening shift per week (2:00 pm – 10:00 pm) and one weekend per month.

Location

Appleton, WI. Local travel throughout Outagamie County is required for client visits, with mileage reimbursement provided.