Family Support Program Associate

About the role

Thrive and Change Lives At Catholic Charities over 70% of our managers were promoted from within! We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Responsibilities

• Help facilitate the transport of homeless individuals and families residing in hotels.
• Conduct initial diversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals and families.
• Support the quarantine placement of COVID individuals and families in DSS-contracted hotel.
• Respond to all incoming calls from clients and/or providers.
• Complete a diversion screening with walk-in clients prior to calling 211 to confirm homelessness eligibility.
• Pick up clients and transport them to the appropriate shelter as determined by 211/DSS.
• Support quarantine of COVID clients through proper documentation prior to their hotel.
• Help with placement, transportation to quarantine, and providing food, hygiene items, and ensure that clients know the hotel rules.
• Transport meals/food packages to families staying in the hotels, as needed.
• Work with designated hotel agencies/shelters to provide a warm client hand off.
• Maintain and update transportation logs and documentation via shift notes.
• Communicate with other shift Program Associates/Caseworkers/admin as needed while ensuring there is adequate staffing prior to leaving a shift.
• Observe all safety rules and regulations including use of personal protective equipment.

Requirements

Education and/or Experience Required at Entry H.S. Diploma or G.E.D. with up to three (3) years relevant experience or an equivalent combination of education and relevant experience. Experience working with homeless population preferred.

Qualifications

Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals. Mobility sufficient to work in an office environment. Manual dexterity sufficient to operate office equipment including machines. Valid N.Y.S. Driver’s License, N.Y.S. Central Registry clearance.

Benefits

• Flexible Work Schedules
• Remitted Tuition
• Professional Development
• Competitive Pay and Work Life Benefits
• Professional Supervision and Coaching
• Recognition and Appreciation Programs
• Opportunities for Growth and Promotion

Pay

$18/hour

Schedule

Full-time position