Family Support Associate

About the role

The Southeast Massachusetts Council on Advocacy (SEMCOA) is dedicated to advocating for and providing support to individuals, families, and communities in areas such as substance use, mental illness, domestic violence, homelessness, and parenting. SEMCOA operates four emergency assistance family shelters, provides residential recovery home treatment, and offers various programs including sober houses, family preservation programs, and healthy families initiatives.

Requirements

• TB Screening
• CPR Certification
• HPAO crisis de-escalation program
• Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA)
• Therapeutic Boundaries Training
• Ability to care for diverse populations
• Incident Report Training
• All Hazards Training
• Infection Control Training
• Ability to lift 50 lbs.
• Basic computer skills
• Ability to communicate verbally and in writing

Duties & Responsibilities

• Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations
• Reviews and adheres to posted shift assignment at the start of shift
• Observation and accounting of all patients at all times to ensure safety, entering findings of patient status into the EHR at a minimum of hourly
• Maintain the milieu including bathrooms and group room for safe, clean, and therapeutic environment at hourly and/or as needed
• Understand and implement emergency procedures and codes and remain calm in a crisis
• Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner
• Perform room inspections per policy and bag searches when directed
• Ensure the unit is neat and clean, performing end of shift duties to maintain a therapeutic environment for patients and staff, and restock supplies as needed
• Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concerns and attend mandatory meetings
• Performs any other duties as assigned by Recovery Specialist Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO

Family Services Specific Duties & Responsibilities

• Maintain logs which include, but are not limited to: sign out book, visitor book, chore sheet, FSA shift checklist & drill roster
• Complete Incident/Environmental Report forms when required
• Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules
• Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy
• Welcome families and conduct thorough orientation upon arrival
• Maintain strong rapport and open communication with participants
• Responsible for all admission/discharge documentation, if applicable
• Provide family with informational resources about surrounding area
• Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks
• Model appropriate parenting techniques for all families
• Relieve co-workers on time and never leave the facility unattended
• Absorb vacated rooms/units for new families arriving
• Assist with program cleaning as needed

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA Employee Assistance Program
• Bonuses & Referral Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Mismatched Leave Time (FT employees can earn up to 3 weeks in first year)