Family Support Program Associate (FT $18.50/Hr)

About the Organization

At Catholic Charities, over 70% of our managers were promoted from within. We believe that quality service begins with a passionate, motivated, and hardworking workforce, a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. Catholic Charities of Onondaga County is dedicated to caring for those in need while promoting human development, collaboration, and the elimination of poverty and injustice.

Responsibilities

• Facilitate the transport of homeless individuals and families residing in hotels.
• Conduct initial diversion/intake screening prior to contacting 211 to verify homelessness eligibility of individuals and families.
• Support the quarantine placement of COVID individuals and families in DSS-contracted hotels.
• Respond to all incoming calls from clients and/or providers, complete diversion screening with walk-in clients prior to calling 211 to confirm homelessness eligibility.
• Pick up clients and transport them to the appropriate shelter as determined by 211/DSS.
• Support quarantine of COVID clients through proper documentation prior to their hotel placement.
• Assist with placement, transportation to quarantine, and provide food, hygiene items, ensuring clients know hotel rules.
• Transport meals/food packages to families staying in hotels, as needed.
• Work with designated hotel agencies/shelters to provide a warm client handoff.
• Maintain and update transportation logs and documentation via shift notes.
• Communicate with other shift Program Associates/Caseworkers/admin to ensure adequate staffing prior to leaving a shift.
• Observe all safety rules and regulations, including the use of personal protective equipment.

Requirements

• H.S. Diploma or G.E.D. with up to three (3) years of relevant experience or an equivalent combination of education and relevant experience.
• Experience working with the homeless population preferred.
• Mobility sufficient to drive to and participate in meetings at clients’ homes and/or community facilities, which may not meet Federal accessibility standards for disabled individuals.
• Mobility sufficient to work in an office environment.
• Manual dexterity sufficient to operate office equipment, including machines.
• Valid N.Y.S. Driver’s License and N.Y.S. Central Registry clearance.

Pay

$18.50/hour

Schedule

Full-time position at 40 hours per week.

Benefits

• Flexible work schedules
• Remitted tuition
• Professional development
• Competitive pay and work-life benefits
• Professional supervision and coaching
• Recognition and appreciation programs
• Opportunities for growth and promotion