Family Support Leader

About the role

The Project Support Family Support Leader will work within a small team to provide bespoke support, guidance, training and strategies to families whose child has a neurodevelopmental difference, whether diagnosed or not. The role holder must be willing to travel and work flexibly to meet the needs of the families who will access the service.

Responsibilities

• Act as the main point of contact for families in need of support and signpost to other services and teams as appropriate
• Assess the needs of families that are new to the service in order to be able to signpost them to the most appropriate support and services
• Provide a bespoke package of support that is tailored to the needs of the individual families and may include providing strategies and advice, written information and liaising with other services to ensure they get the support that they need
• Train as a Sleep Counsellor and deliver a package of sleep support and learning workshops to parents/carers who have a child/young person with an identified additional need
• Build and maintain positive, trust-based relationships with families and young people/adults, in order to identify the key issues which are relevant to them
• Plan and deliver 1:1 support and group support activities such as parent coffee mornings and drop-in sessions
• Maintain and develop an up-to-date knowledge of local service provision for appropriate signposting and referrals
• Contribute towards the protection of individuals from abuse by adhering to Daisy Chain’s safeguarding policies at all times
• Ensure confidentiality is maintained and that Daisy Chain’s GDPR Policy is adhered to at all times
• Ensure effective and accurate recording and reporting systems in line with Daisy Chain’s procedures
• Undertake administrative tasks necessary for the efficient and effective delivery of the key responsibilities in this role

Qualifications

• A Level 3 qualification in a relevant field (e.g. autism, education, health & social care)

Skills

• Knowledge of safeguarding, referral routes and effective procedures and an ability to apply this knowledge effectively and in time sensitive situations
• An ability to communicate effectively around highly sensitive and complex cases with individuals from a variety of backgrounds and with varying needs
• A thorough understanding of the challenges faced by individuals with neurodevelopmental differences
• An up-to-date knowledge of developments in autism and other related neurodevelopmental disorders
• A good understanding of local authorities and public health bodies and how they work
• Excellent written and verbal communications skills
• Excellent listening skills and the ability to be sympathetic and discreet
• In-depth knowledge of support services available at a local level
• Able to travel to projects, events and meetings
• A clean full driving license with own transport
• Able to work well independently and as part of a team

Benefits

• Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years’ service
• Birthday day off
• A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted
• Ongoing training and development
• Employee Assistance Programme offering a full range of confidential services designed to ensure you receive professional support that may affect work and home life
• Company Pension Scheme
• Staff discount
• Free on-site car parking and refreshments
• Social and charitable events
• Company sick Pay after successful completion of probationary period
• Savings Club Give as you earn scheme for staff to make donation to a charity of their choice if they wish
• If your role requires membership of a professional Body we will pay your membership fees

Pay

£26,000 per annum (pro rata)

Schedule

30 hours per week - Fixed Term to 30th November 2027 with possible extension subject to funding.