Family Support Advocate

About the role

Acelero Learning supports early childhood education programs to create positive outcomes for children and families. The Family Support Advocate (FSA) plays a critical role in supporting families facing significant challenges.

Responsibilities

• Provide intensive, individualized case management for families experiencing crisis, homelessness, foster care, or challenges related to mental health, violence, or substance abuse.
• Coordinate services by building and maintaining partnerships with community providers to connect families with resources such as counseling, treatment, housing support, and other interventions.
• Promote family engagement by empowering families to actively contribute to their child’s development and school readiness through setting meaningful goals and celebrating progress.
• Maintain accurate records and comply with program requirements to ensure continuous improvement.
• Foster collaboration with internal staff to align family support services with classroom strategies, ensuring children’s developmental and academic needs are met.

Requirements

• Minimum of 2 years working with vulnerable families and communities (experience with families of children ages 0–5 strongly preferred).
• Familiarity with assessment strategies for high-risk behaviors such as depression, domestic violence, and substance abuse.
• Strong relationship-building and communication skills.
• Ability to coordinate with multiple agencies and advocate effectively for families.
• Advanced computer literacy (email, word processing, data entry, internet navigation).
• Bilingual (Spanish) preferred and may be required at certain service locations.
• Valid driver’s license and reliable transportation with state-mandated insurance coverage.
• Ability to lift a child up to 40 pounds, up to 20 times a day if needed.
• Ability to obtain CPR and First Aid certification.
• Must pass a physical exam, background check, and fingerprinting.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Family Services, Counseling, Family and Child Development, or related field.
• Specialized knowledge: Familiarity with assessment strategies for high-risk behaviors such as depression, domestic violence, and substance abuse.
• Skills & Competencies: Strong relationship-building and communication skills, ability to coordinate with multiple agencies and advocate effectively for families, advanced computer literacy.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, HSA, FSA, 401(k) with company match, EAP, fitness, nutrition, mindfulness programs, legal assistance, ID theft protection, and employee perks.

Schedule

Start date: August 2026
Location: Strong Start Wardelle

Pay

$21.40 per hour + comprehensive benefits package