Family Services Supervisor APS

About the Role

Performs difficult professional work supervising a unit of Family Services Specialists and/or Senior Family Services Specialists assigned to a specialized unit (e.g., foster care or child protective services) or a unit which provides the full range of family services. Performs other duties as required.

Responsibilities

• Interviews applicants for positions and makes hiring recommendations.
• Supervises staff by providing direction, assigning work, and establishing performance goals/objectives.
• Conducts performance reviews and handles disciplinary issues.
• Identifies training needs and mentors family services specialists in all aspects of case management and service planning in all social work programs, including APS and Self Sufficiency.
• Sets and enforces objectives for quality and quantity of work performed by the unit, monitoring program statistics.
• Establishes unit procedures to align with program policy.
• Maintains current knowledge of appropriate program policy and interprets policy to internal and external customers.
• Evaluates family services programs and program budgets.
• Recommends policy changes based on evaluation of effectiveness.
• Establishes and maintains effective working relationships with internal and external customers.
• Participates in community and state task forces, committees, and boards; participates in community events related to foster care recruitment and adoption to create and enhance community resources (may require some travel).
• Prepares and participates in program audits and reviews.
• Deals with constituent concerns.
• Directs staff in managing case crises.
• Serves as On Call supervisor on a rotating basis.
• Manages special projects as needed.

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in social work, psychology, counseling, or other human services field.
• Extensive experience as a Family Services Specialist or related position.
• Valid Virginia driver’s license with a good driving record.
• Subject to a complete criminal history and Child Protective Services background search with acceptable results.
• Must be able to perform job duties outside of normal working hours, including being on-call twenty-four hours a day, including weekends.

Preferred Qualifications

• Some supervisory experience.

Skills

• Thorough knowledge of supervisory principles and techniques.
• Thorough knowledge of employment and/or social work principles, practices, and treatment modalities, as well as social, economic, health, and employment problems facing individuals, groups, and communities.
• General knowledge of human behavior.
• Ability to plan and manage work activities of subordinates and assist others in their planning and management.
• Ability to develop programs and procedures.
• Ability to make decisions in difficult situations involving critical issues.
• Ability to communicate effectively orally and in writing.
• Skill in the application of treatment and intervention approaches.
• Ability to interpret laws, policies, and regulations regarding human services, ensure compliance, and recommend needed changes.
• Skilled in the use of personal computers.

Supervisory Responsibilities

Supervision is exercised over assigned professional and support staff.

Physical and Environmental Demands

Overall Physical Strength Demand: Light – Lift and/or exert force up to 20 lbs. occasionally, 10 lbs. frequently, or insignificant amounts constantly. Requires walking or standing to a significant degree.

• Standing: Frequently (2.5 to 5.5 hours daily)
• Sitting: Continuously (5.5 to 8+ hours daily)
• Walking: Frequently (2.5 to 5.5 hours daily)
• Lifting: Occasionally (up to 2.5 hours daily)
• Carrying: Occasionally (up to 2.5 hours daily)
• Pushing/Pulling: Occasionally (up to 2.5 hours daily)
• Reaching: Occasionally (up to 2.5 hours daily)
• Handling: Occasionally (up to 2.5 hours daily)
• Fine Dexterity: Occasionally (up to 2.5 hours daily)
• Kneeling: Rarely (less than 1 hour per week)
• Crouching: Rarely (less than 1 hour per week)
• Crawling: Rarely (less than 1 hour per week)
• Bending: Rarely (less than 1 hour per week)
• Twisting: Rarely (less than 1 hour per week)
• Climbing: Rarely (less than 1 hour per week)
• Balancing: Rarely (less than 1 hour per week)
• Vision (Correction Required): Frequently (2.5 to 5.5 hours daily)
• Hearing: Continuously (5.5 to 8+ hours daily)
• Talking: Occasionally (up to 2.5 hours daily)
• Foot Controls (driving, operation of equipment, etc.): Occasionally (up to 2.5 hours daily)

Environmental Factors:

• Mechanical Hazards: Rarely
• Dirt and Dust: Rarely
• Chemical Hazards: Rarely
• Extreme Temperatures: Rarely
• Electrical Hazards: Rarely
• Noise and Vibration: Rarely
• Fire Hazards: Rarely
• Fumes and Odors: Rarely
• Explosives: Rarely
• Wetness/Humidity: Rarely
• Communicable Diseases: Several Times Per Month
• Darkness or Poor Lighting: Rarely
• Physical Danger or Abuse: Several Times Per Month

Primary Work Location: Office environment.

Tools and Equipment

• Personal computer
• Fax machine
• Calculator
• Phone