Family Services Specialist II

About the role

Children’s Council has been providing high-quality childcare and early education in San Francisco since 1970. Our mission is to support families in accessing affordable childcare and early education through various programs and services.

Responsibilities

• Maintain ongoing and accurate up-to-date client records for the caseload of families receiving subsidized childcare services.
• Counsel families around the importance and benefits of quality childcare and early education experience for their children.
• Provide tailored information around options for a quality early care experience depending on each family’s unique circumstances.
• Provide timely communication with other Department staff to ensure swift coordination of accurate childcare authorizations and payments, paperwork, and customer service.
• Attend parent appeal hearings and support actions taken affecting families’ service levels.
• Regularly contribute to capacity building efforts within the Department by leading or participating in workgroups or presenting materials to other Department members in individual or group settings.
• Collaborate with other program staff at Children’s Council by planning and participating in client services such as playgroups, workshops, or special projects and events.

Requirements

• Some knowledge of San Francisco community resources and Child Development Programs.
• Familiarity with procedures and programs administered by California Department of Education programs.
• The willingness to work with a diverse group of individuals and community-based organizations.
• A passion for early childhood development, social justice, family empowerment, and diversity.
• Proficiency with using Microsoft Office Suite products.
• Occasional flexibility to adjust your work schedule to include some evenings and/or weekends.

Qualifications

• Passionate about early childhood development, social justice, family empowerment, and diversity.
• Physical requirements include the ability to sit at a desk for extended amounts of time, stand for extended amounts of time, use manual dexterity to use office equipment, and perform physical tasks such as lifting and carrying materials, bending, stooping, walking, and reaching overhead.

Benefits

• Generous Medical coverage for staff, including paid medical plan deductibles, copays, and out-of-pocket maximums.
• Dental, Vision, Chiropractic & Acupuncture, Life, LTD and AD&D coverage.
• Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance.
• 401(k) retirement plan with a generous employer match.
• Pre-tax Flexible Spending Accounts, Health Savings Account, and Commuter Benefit programs.
• Generous paid time off package, including 14 paid holidays + a floating holiday for your Birthday.
• Ongoing training and professional development for all staff.
• Tuition Reimbursement.

Pay

$48,730.50 - $51,698.21

Schedule

Hybrid Work: Currently, this role requires being 100% Onsite for a minimum of 8 weeks of training, after which an assessment will be done before Hybrid flexibility is offered. If you transition to a hybrid schedule, you will be required to be onsite 3 days per week with the option to work remotely 2 days. The days you WFH will be determined by your manager.