Family Services Specialist I/II - Child Care Services & Eligibility

About the role

This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.

Responsibilities

• Interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL)
• Interpreting and applying policy and procedures
• Providing clear documentation of casework
• Independently performing complex tasks
• Providing first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms
• Handling all customer contact primarily via phone (incoming and outgoing calls)
• Actively participating in the Transactional audit process, Huddles, and other team meetings/conferences
• Attending mandatory in-office training

Qualifications

• Level I: Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience
• Level II: Bachelor’s degree; OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; OR two (2) years of experience as a Family Services Specialist
• All levels: Must possess a valid driver's license and maintain required car insurance

Skills

• Bilingual proficiency (preferred)
• Previous call center experience (preferred)

Benefits

• Full State Employee Benefits

Pay

• Level I (H14A): $37,440.00 annually
• Level II (H14B): $40,248.00 annually

Schedule

• Monday through Friday
• Occasional travel required
• Mandatory in-office training (including JumpSTARt Training at a regional training facility; travel and lodging paid)

Location

Oklahoma City, Oklahoma

For questions, contact DHS.Careers@okdhs.org. Announcement Number: 26-JD257 83000092/JR66882.