Family Services Specialist I/II

Pay

Two salary levels are available:

• Level I (H14A): $37,440.00 annually + Full State Employee Benefits
• Level II (H14B): $40,248.00 annually + Full State Employee Benefits

Schedule & Location

Position is based in Miami, Oklahoma. This role is designed for telework/work from home; however, the employee will train in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval. Travel is occasional; travel and lodging for mandatory training are paid. Must possess a valid driver's license and maintain required car insurance.

Requirements

• Valid driver's license
• Required car insurance

Qualifications

Level I

• Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR
• An equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience

Level II

• Bachelor's degree; OR
• Associate's degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; OR
• An equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor's degree; OR
• Two (2) years of experience as a Family Services Specialist

Preferences

Preference may be given to applicants with previous call center experience.

Training

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility (travel and lodging paid). In-person training will be provided for the first 120 days before transitioning to full-time telework, contingent on performance evaluation and Agency Director approval.

Responsibilities

This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate demonstrates customer service, flexibility, and organizational skills while working in a fast-paced environment.

• Interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL)
• Interpreting and applying policy and procedures
• Providing clear documentation of casework
• Independently performing complex tasks
• Providing first contact resolution for clients who prefer to conduct business through the virtual eligibility center or online platforms
• Handling all customer contact primarily via phone (incoming and outgoing calls)

Announcement Number: 26-KM234 | Oklahoma Civil Service position | OKDHS is a Fair Chance Employer. Questions: DHS.Careers@okdhs.org