Family Services Specialist I/II

Location

Shawnee, Oklahoma

Schedule

Full‑time, Monday through Friday, 8:00 AM – 5:00 PM in an office setting.

Compensation

• Level I (H14A): $37,440.00 + Full State Employee Benefits
• Level II (H14B): $40,248.00 + Full State Employee Benefits

Travel Requirements

• Occasional travel
• Must possess a valid driver’s license and maintain required car insurance
• Mandatory in‑office training, including JumpSTARt Training at a regional training facility (travel and lodging paid)

Minimum Qualifications

• Level I: Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
• Level II: One of the following:
  • Bachelor’s degree; or
  • Associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or
  • Equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work for each year of the bachelor’s degree; or
  • Two (2) years of experience as a Family Services Specialist.

Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload, compile data, and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Attend all mandatory training associated with the position.

Preference

Preference may be given to Work Ready Oklahoma (WRO) participants.

Contact Information

For questions, email DHS.Careers@okdhs.org. OKDHS is a Fair Chance Employer. This position is listed under Oklahoma Civil Service Announcement Number: 26‑JD218 (83001911/JR65487).