Family Services Specialist

Key Responsibilities

• Serve as a main contact for families, providing timely and professional communication
• Support family onboarding following service initiation
• Cookordinate non-medical service changes, including schedules, hours, and caregiver preferences
• Address family questions, concerns, and service feedback with empathy and professionalism
• Collaborate with scheduling and care team staff to ensure continuity of care
• Document family interactions and updates accurately in company systems
• Proactively identify and help resolve potential service issues
• Support family retention and long-term satisfaction

Qualifications

• Previous experience in social work, case management, family services, healthcare support, or care coordination preferred
• Strong communication and interpersonal skills
• Excellent organization and follow-up abilities
• Ability to handle sensitive situations with professionalism and discretion
• Comfortable working independently and as part of a team
• Proficient with basic computer systems and documentation tools

Compensation & Benefits

• Annual salary: $40,000–$50,000 (based on experience)
• Health insurance eligibility after 90 days of employment
• 401(k) eligibility after 12 months of employment
• Paid training and ongoing support
• Opportunity for growth within a mission-driven organization

Benefits

• 401(k)
• Health insurance
• Mileage reimbursement
• Referral program