Family Services Specialist

About the role

Welcome to Iris Family Support Center! At Iris, we believe strong families build strong communities. We’re looking for compassionate, driven Family Service Specialists to join our team and help families navigate challenges, build stability, and ensure child safety.

What We Do

We are committed to our founder’s mission to prevent and eliminate the abuse and neglect of children through education, counseling, intervention, family services, and community partnerships. Join a team that provides you with meaningful, mission-driven work that impacts families directly.

Join a Team That Provides You With Meaningful, Mission-Driven Work

• Ongoing professional development and certification opportunities
• A supportive team environment with strong supervision and collaboration
• Opportunity to grow your clinical and case management skills

What You’ll Do

As a part of the Iris family, you will provide structured, goal-oriented, and trauma-informed services to families referred by the Department of Child Services and Juvenile Probation. You’ll work hands-on with families through supervised visitation, father engagement services, and home-based casework.

Key Responsibilities

• Manage an active caseload and meet productivity expectations
• Conduct intakes, assessments, and develop individualized case plans
• Provide crisis intervention, safety planning, and ongoing support
• Deliver face-to-face services (minimum 50% of your week) in homes and communities
• Use evidence-based practices like: Motivational Interviewing, Trauma-Focused Cognitive Behavioral Therapy, Nurturing Parenting, Family Centered Treatment (FCT)
• Partner with courts, DCS, probation, foster parents, and community stakeholders
• Maintain accurate, timely documentation (case notes, reports, treatment plans)
• Advocate for families and connect them to community resources
• Attend court hearings and testify when needed
• Provide transportation and hands-on support when necessary

Success Looks Like

• 20+ hours of face-to-face client services weekly
• Timely and accurate documentation
• Strong family engagement and goal completion
• Positive outcomes aligned with service contracts and agency expectations

Qualifications

• Bachelor’s degree in Social Work, Human Services, Education, or related field
• Alternative positions available for non-degree
• At least 1 year of experience in childcare, home management, or family services
• Experience working with at-risk families (preferred)
• Valid driver’s license, reliable transportation, and proof of insurance

Core Competencies

• Strong communication (written & verbal)
• Relationship-building and rapport development
• Trauma-informed approach
• Critical thinking and problem-solving
• Emotional resilience and professionalism
• High level of personal accountability and ethical practice

Work Environment & Schedule

• 40 hours/week (full-time)
• Availability required: Monday–Friday: 8:00 AM – 8:00 PM (flexible scheduling)
• Saturday: 10:00 AM – 2:00 PM (as needed)
• ~30% travel within assigned region
• Work takes place in homes, communities, and office settings

Important Notes

• This Role Involves Working in diverse and sometimes unpredictable environments
• Physical activity (lifting up to 60 lbs, navigating homes, responding quickly in emergencies)
• Exposure to real-life family challenges requiring sound judgment and professionalism

Equal Opportunity Employer

Iris Family Support Center is an Equal Opportunity and Affirmative Action employer.