Family Services Program Trainer

Responsibilities

• Conduct training exercises, classes and structured activities for individuals of the Family Services department.
• Plan, implement, and deliver program training curriculum.
• Evaluate initial and ongoing learning opportunities to achieve consistency, efficiency, compliance and productivity among trainees.
• Recommend, develop, and implement modifications related to training activities, content and methodology based on needs of participants.
• Aid in the implementation of contract changes by developing and delivering trainings and materials.
• Design, develop, and map out training programs for Family Services.
• Develop training cohorts for new staff and oversee the onboarding of new staff.
• Prepare staff for day-to-day activities by developing basic skills such as time management, organization, customer service/engagement, etc.
• Install company culture and core values into all trainings and ensure that new/onboarding staff reflect agency's missions and values.
• Select appropriate training methods and activities (e.g., simulations, mentoring, on-the-job training, professional development classes).
• Market available training to employees and provide necessary information about sessions to maximize staff participation.
• Conduct training needs assessment and identify skills or knowledge gaps that need to be addressed.
• Design, prepare, and order educational aids and materials.
• Gather feedback from trainers and trainees after each educational session.
• Partner with internal stakeholders and liaise with experts regarding instructional designs.
• Manage and maintain in-house training facilities and equipment.
• Research and recommend new training methods.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Organizational Development, Education, Instructional Design or a related field preferred; a combination of education and work experience equivalent to the degree may be considered.
• Minimum 5 years experience in organization development and/or training and development required.
• Strong knowledge of training techniques, various training models; including learning theories.
• Preferred experience of child care subsidy with knowledge of program regulations that guide the subsidy industry (including California Code of Regulations specific to Title 5, and CDSS' Manual of Policies and Procedures).
• Strong computer skills, including MS Office and database skills.
• Excellent oral, written, interpersonal, and customer service skills required, with the ability to deal with tact and diplomacy with all levels of the organization.
• Must be flexible and able to manage multiple tasks and handle changing priorities and deadlines.
• Must be able to interact with diverse individuals, groups, and levels of the organization.
• Requires considerable accuracy and ability to produce under tight deadlines.
• Must possess advanced computer software proficiency in Microsoft Office programs (including Visio, Project, and Access).

Qualifications

• Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.